Deutz Italy and Faresin recently signed an important strategic cooperation agreement to distribute spare parts and extend technical service on Faresin machines in Lombardy. This agreement strengthens the local presence of after-sales service in order to make customer service fast and timely.
Deutz Italy will become an authorized Faresin center. In fact, it will be able to resell original spare parts and perform maintenance and repair work not only on Deutz engines that mount Faresin mixer wagons and telehandlers, but also on the entire vehicle.
“The best and most advanced technologies cannot succeed if they are not supported by quality after-sales service. – Comments Giulia Faresin, Operations Manager – Faresin is investing a lot in this sense, with 4.0 digital solutions, with specific training and by enhancing customer service. The agreement with Deutz will intervene precisely on the territorial capillarity of the authorized workshops allowing our service to easily reach Lombard customers, to carry out repairs in the shortest possible time.”
“Quality after-sales service is the beating heart of every company,” comments Eng. Marco Colombo, CEO of Deutz Italy. Our company, and Deutz AG itself, are concentrating on the timely development of an after-sales service that is not limited to the individual engine, but complements the entire machine. The agreement with Faresin should be considered the start-up of this ambitious project.
